GENERAL QUESTIONS

  • What is SUNBURN Pool Lounge?

    • SUNBURN Pool Lounge is the Saturday rooftop pool destination at Hard Rock Hotel San Diego. Featuring 50+ VIP cabanas, daybeds pool couches, fire pits and more, a large BBQ grill, 2 bars and fun interactive games, SUNBURN is the San Diego Saturday hotspot you won't want to miss out on.

  • What are SUNBURN Pool Lounge hours of operations?

    • 12pm-6:30pm

  • Where is SUNBURN Pool Lounge Located?

    • SUNBURN Pool Lounge is located at Hard Rock Hotel San Diego, 207 Fifth Avenue, San Diego, CA 92101

  • How much is admission to SUNBURN Pool Lounge?

    • Tickets start at $10 and go up depending on the day, demand and talent. Tickets can be purchased at sunburnpool.com.

  • How do I get on the guest list for SUNBURN Pool Lounge?

    • There is no guest list for SUNBURN. All events are ticketed and can be purchased at sunburnpool.com.

  • How do I purchase tickets?

    • Tickets can be purchased at sunburnpool.com

  • As a ticket holder, what am I entitled to?

    • Your ticket guarantees you entry into SUNBURN Pool Lounge before 3pm. However, SUNBURN reserves the right to refuse entry, at their discretion, for any reason, including dress code, over-intoxication, and other reasons.

  • What if I lose my ticket for SUNBURN Pool Lounge?

    • If you purchased your ticket online, you can email us at info@sunburnpool.com to request that we re-send your e-ticket. If you lose it day of, we can look up your ticket by name, and entry will be granted as long as the ticket has not yet been scanned.

  • Can you scan my ticket from my phone?

    • Yes

  • Does SUNBURN Pool Lounge allow re-entry?

    • There is no re-entry for General Admission tickets. VIP guests & Rock Royalty members have re-entry access all day.

  • Where can I find the information about upcoming Saturdays at SUNBURN Pool Lounge?

  • How old do I have to be to get in? Can I bring kids?

    • SUNBURN Pool Lounge is 21-and-up so no children are allowed.

  • What can I bring into SUNBURN Pool Lounge?

    • Small purses (no larger than 8”x6" - anything larger will need to be checked at the door at your own expense.  Cash only)

    • Hats

    • Sun Block

    • Lighters

    • Cell Phones

    • Sunglasses

    • Cigarettes

    • Small Beach Towel

    • Fanny Packs

    • Digital Cameras (Non-Pro)

    • Film Cameras (Non-Pro)

  • The following items are prohibited:

    • Outside Food & Beverages

    • Video Cameras

    • Audio Recording Devices

    • Professional Cameras

    • Knives / Weapons Etc.

    • Chains / Chain Wallets

    • Fireworks / Explosives

    • Camelbacks

    • Blankets

    • Stuffed Animals

    • Sharpies / Markers

    • Pets

    • Drugs & Drug Paraphernalia

 

VIP QUESTIONS

  • How do I make a table reservation at SUNBURN Pool Lounge?

    • If you’re interested in a table reservation at SUNBURN Pool Lounge email vip@sunburnpool.com or call the Party Naked Entertainment VIP team at 619.395.5618.

  • How do cabana and daybed reservations work?

    • VIP table service is based on a food & beverage minimum. A $100 deposit is required to reserve your table online and a credit card authorization form is required to reserve your table over the phone. Admission is included for a specific number of people based on your minimum. For more information, email vip@sunburnpool.com.

  • How does a food & beverage minimum work?

    • Food & beverage minimum is an agreement by your party to spend a specific amount on food & drinks at your cabana, daybed or table.

  • Are tip and tax included in the minimum?

    • Tip & tax are not included in the minimum, and are in addition to the minimum.

  • What is the process for checking into my table reservation?

    • Table check-in for SUNBURN Pool Lounge starts at 12pm and is located at the main SUNBURN entrance on 5th avenue, marked by the SUNBURN flags and podium . If you aren't sure where to go, the Hard Rock Hotel front desk can direct you.

  • What time do I need to check into my table reservation?

    • Your reservation will be held until 2pm; after that it will be subject to relocation.

 

MISC QUESTIONS

  • What type of music is played at SUNBURN Pool Lounge?

    • Open format music is played at SUNBURN Pool Lounge every week. This is a mixture of EDM- Electronic Dance Music, Top 40 and hip-hop.

  • Can I charge my tab to my room?

    • No room charges are permitted at SUNBURN Pool Lounge.

  • What is the dress code for SUNBURN Pool Lounge?

    • Pool and swim wear attire is required for all guests.

    •  No baggy clothing, jeans, or sweat pants

    • No rolled up pants

    • No athletic attire

    • No bare feet

    • Bags & Backpacks must be checked in  

    • No socks in sandals

    • We reserve the right to refuse service to anyone

  • If I’m staying at the hotel do I need a ticket for SUNBURN Pool Lounge?

    • Yes, we provide two complimentary tickets per room for guests when they check in to the hotel. Tickets are valid until 3pm and entry is always subject to capacity.

  • Is there a bag check?

    • Yes! Any bags/purses larger than 8”x6" will need to be placed back in your vehicle or checked upon entry at your own expense. Bag check is cash payment only and costs $5 per item.

  • What is the SUNBURN Pool Lounge ticket refund policy?

    • There are no refunds for tickets or packages purchased prior to or at SUNBURN Pool Lounge. Please see the full refund policy found on your online ticket confirmation email.

  • I have more questions. How can I find out the information I need?

    • Please email us at info@sunburnpool.com.